12/30/2005

The fourth circle of insurance Hell

All agents are busy. If you would like to leave a message for an agent, please press "two." If you would like to continue holding, please stay on the line... All agents are busy. If you would like to leave a message for an agent, please press "two." If you would like to continue holding, please stay on the line... [ring, ring] "Good afternoon, Marginally Helpful Insurance, this is Annoylingly Perky Customer Service Representative, how may I help you?" "I'm calling to follow up on claim number [nineteen digit claim number, which I have now committed to memory because of how many times I've had to repeat it since December 13.] I need to find out the status of the report from your insured." "According to the computer, we are still waiting to get a statement from the policyholder." "OK, what can we do to move the process along? I got my appraisal yesterday, so I took the car to the body shop this morning so they could order the parts they need to do the repair. I need to get a rental car." "Alrighty, I can call him right now and try to get a statement from him. Would you like me to do that?" Sigh. Yeah, that might be good. What button do I push on the automated system for "if you would like to give somebody a size 8 spectator pump to the ass"?

posted by MamaKaren at 12/30/2005 01:08:00 PM

1 Comments:

Blogger Marcia Peterson said...

No fun. Hope it gets worked out soon.

1/05/2006 8:54 PM  

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    Hubby- aka DH My husband since 1995. He is the head of the band department at a college prep school, and dabbles as a wanna-be pop star.

    The Princess- aka DD. Third grader at the local parochial school. Loves butterlies, sparkly things, the color purple and has recently developed a crush on one of the twins from "The Suite Life of Zach and Cody". Is ready for her teenage years, having already perfected her exasperated sigh and dramatic eye-roll.

    Hoss- aka DS1. Kindergartener and resident spirited child. His aunt likes to call him "the evil genius" because of his penchant for letting a lack of intellectual stimulation lead him into mischief. Likes trucks, sports, building things and burping. His current favorite word is "underwear."

    Lil Joe- aka DS2. Born in 2003. Doesn't say much we can understand, but has mastered the important stuff ("eat!", "Wash hands!", "Want chocolate ones!", "Hockey game!") Likes to push buttons, much to the consternation of whoever is trying to watch a DVD. Firmly refuses to use the potty, despite evidence that he is physically ready to be out of diapers, indicating a level of stubborn that eclipses even that of his parents and siblings.

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