Palm update

I forgot to come back with the continuation of the saga of my handheld. So, after waiting until day 3 of the "you will definitely get a call within 24 hours" call back, I got technician #7, who asked me to explain the problem again so that he could verify that it needed to be escalated to level 2. I explained the problem, and told him that it had already been escalated. No, he said, there is no indication in the computer as such, so that's why no one had called me back. SOOOO, I put my name in again, and said I would be at the office for approximately another 2.5 hours (I explained that it was currently 2:00 Eastern time and that I was in the office until 4:30 Eastern time.) Technician said that I would get a call the following day, since no level 2 tech would be able to call before I left. When I returned to work the next morning, I had a message on my voicemail from a technician at Palm. It had been left at 7:48 pm, Eastern time. He told me he would call back the following day. I went down to visit my friendly neighborhood IT department, where the original frustrated help desk dude (Erik) borrowed my laptop for about 45 mintues, saved my profile under his own name, blew out my profile and built me a new one. Problem solved. The only thing I needed to do was to was tranfer my old profile information from the folder he created into the right place, then delete the old files. So, once I retrieved my templates, Internet favorites, and the like, I was as good as new. With a working PDA and everything. So, Erik is my hero. And I have still not gotten a call back from the level 2 technician.


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Who's Who

    Hubby- aka DH My husband since 1995. He is the head of the band department at a college prep school, and dabbles as a wanna-be pop star.

    The Princess- aka DD. Third grader at the local parochial school. Loves butterlies, sparkly things, the color purple and has recently developed a crush on one of the twins from "The Suite Life of Zach and Cody". Is ready for her teenage years, having already perfected her exasperated sigh and dramatic eye-roll.

    Hoss- aka DS1. Kindergartener and resident spirited child. His aunt likes to call him "the evil genius" because of his penchant for letting a lack of intellectual stimulation lead him into mischief. Likes trucks, sports, building things and burping. His current favorite word is "underwear."

    Lil Joe- aka DS2. Born in 2003. Doesn't say much we can understand, but has mastered the important stuff ("eat!", "Wash hands!", "Want chocolate ones!", "Hockey game!") Likes to push buttons, much to the consternation of whoever is trying to watch a DVD. Firmly refuses to use the potty, despite evidence that he is physically ready to be out of diapers, indicating a level of stubborn that eclipses even that of his parents and siblings.

    Me? I'm the Mama. That's all you need to know.

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