Palm update

I forgot to come back with the continuation of the saga of my handheld. So, after waiting until day 3 of the "you will definitely get a call within 24 hours" call back, I got technician #7, who asked me to explain the problem again so that he could verify that it needed to be escalated to level 2. I explained the problem, and told him that it had already been escalated. No, he said, there is no indication in the computer as such, so that's why no one had called me back. SOOOO, I put my name in again, and said I would be at the office for approximately another 2.5 hours (I explained that it was currently 2:00 Eastern time and that I was in the office until 4:30 Eastern time.) Technician said that I would get a call the following day, since no level 2 tech would be able to call before I left. When I returned to work the next morning, I had a message on my voicemail from a technician at Palm. It had been left at 7:48 pm, Eastern time. He told me he would call back the following day. I went down to visit my friendly neighborhood IT department, where the original frustrated help desk dude (Erik) borrowed my laptop for about 45 mintues, saved my profile under his own name, blew out my profile and built me a new one. Problem solved. The only thing I needed to do was to was tranfer my old profile information from the folder he created into the right place, then delete the old files. So, once I retrieved my templates, Internet favorites, and the like, I was as good as new. With a working PDA and everything. So, Erik is my hero. And I have still not gotten a call back from the level 2 technician.